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How we protect your account and privacy

We keep your account information secure and transparent at interwin indonesia.

Account security verifiedTransparent data handlingLocal payment privacyYour withdrawal rightsClear contact channels

Our privacy posture and your region

interwin indonesia Service availability depends on jurisdiction. Users are responsible for checking local law before access.

interwin indonesia operates under a privacy framework designed for your account safety and payment security. We collect personal data — your name, email, phone, payment details — only to process deposits, verify withdrawals, prevent fraud, and comply with local regulations where we operate. Your data is

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not sold to third parties. Access, eligibility and specific compliance requirements depend on local law in your region. We retain account records for the duration of your membership and a period afterward as required by payment partners and anti-fraud standards. You can request access to your
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data or ask us to correct inaccuracies by contacting our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to contact us about your privacy

HOW WE SAFEGUARD

Data security, cookies and account protection

Account verification

When you open your account, we verify your phone and email to prevent unauthorized access. Withdrawals require identity confirmation; this protects both you and our payment partners.

Encryption and storage

Payment information and account credentials are encrypted in transit and at rest. We do not store full card details; payment processors handle that securely on your behalf.

Cookie use

We use session and preference cookies to keep you logged in, remember your lobby settings, and prevent fraud. You can manage cookies in your browser; disabling them may affect your account experience.

Data retention

We keep your account data for as long as your membership is active. After closure, we retain records as required by payment regulations and anti-fraud standards, typically twelve to thirty-six months.

Third-party partners

Payment processors, fraud-prevention vendors and anti-money-laundering partners access your data only to process transactions or comply with law. They are bound by confidentiality agreements.

Your access rights

You can request a copy of all personal data we hold about you. Contact support with your account email; we compile and send your data within ten business days.

Privacy and data questions

We collect your name, email, phone, date of birth, address and payment details. This information lets us verify your identity, process deposits via DANA, OVO, GoPay or QRIS, execute withdrawals safely, and comply with fraud-prevention rules.

No. We do not sell your data to advertisers or third-party marketers. Payment processors, compliance partners and fraud-detection vendors may access your details only to process transactions or meet legal obligations.

We retain your account data while you are an active member. After account closure, we keep records as required by payment regulations and anti-fraud standards, typically between one and three years.

Yes. Email our support team with your account address and request a data export. We compile all information we hold about you and send it to your registered email within ten business days.

Closing your account does not delete it immediately. We retain records to verify past transactions, prevent fraud and comply with local payment regulations. You can request data deletion where local law permits.

Payment details are encrypted during transmission and processed by secure payment gateways. We do not store full card numbers; payment partners handle that securely. All withdrawal requests require identity verification.

Cookies are small files that remember your login session, lobby preferences and device. They help us prevent fraud and keep you logged in. You can disable cookies in your browser settings; this may affect your account access.

How we protect your account and privacy

How to contact us about your privacy

Data security, cookies and account protection

Account verification

Encryption and storage

Cookie use

Data retention

Third-party partners

Your access rights

Privacy and data questions

01 What personal data do you collect when I open an account?

02 Do you share my data with other companies?

03 How long do you keep my account information?

04 Can I request a copy of my personal data?

05 What happens to my data if I close my account?

06 How do you protect my payment information?

07 What are cookies and how do you use them?

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